Knowledge Base
Interactive Flat Panels (SLIM)
G2 Interactive Flat Panels SLIM Panels 55 through 98.OPS Computer
i5 and i7 OPS Computer
Recent Articles
No Sound
Please try to reset the panel. In order to do this go to APPS on the home screen, go to Settings, System and click "Restart". The panel will then reboot; FYI, it will take longer than usual this is normal.No Power
If your panel will not power on, please try these steps: 1) Verify the panel is plugged into a known working outlet 2) Check to see if there are any LED lights on anywhere on the panel 3) Try a different power cable 4) Make sure the rocker switch is ...Product Care
Before doing any maintenance, please unplug the power of the panel to prevent electric shock Please do not frequently switch the product on and off, doing so may shorten the product service life. After the screen is switched off, please wait for a ...Holiday / Vacation Care
If you are not planning on using the G2 slim panel for a prolonged time, please make sure to unplug the power cable from the panel to prevent any possible hazards to electronics. Such as a lightning strike that could cause a power supply ripple. We ...Cleaning the IR Tube
Before doing any maintenance, please unplug the power of the panel to prevent electric shock When cleaning the IR tube, please use a dry, soft, micro-fiber towel and wipe all the way around the outside of the screen. This is where the IR tube is ...
Popular Articles
Sound troubleshooting - is it the panel?
Sometimes the sound from a computer application is muted, volume levels on the computer are low, volume on the computer is not assigned to the LED panel, or a cable is unplugged. There are a myriad of things that may cause someone to report "No ...G2 Panel – Touch Control Not Working
Product(s): G2 SLIM Panel Customer said the touch on the panel was not working on the Android system. Customer also said the touch was not working when a computer with a known good USB cable was plugged in. Possible Resolution: Locate the remote ...Distorted Video on Android
The panel is a very large android device which by design are mobile devices. On my 75 SLIM in my shop, when I pull up YouTube, the URL will read m.youtube.com meaning the web site checks the type of device the redirects the device to the mobile web ...G2 SLIM Setting the Boot Channel (Android, OPS, Etc)
By default, the G2 SLIM will boot to the Android screen. If you would like the panel could be set to boot directly to the OPS; follow these instructions to set the panel to open the OPS: Note, these instructions will also work for any other inputs ...G2 Panel RS232 Protocol Setting
Please see attached documents for G2 SLIM, RS232 protocol settings.